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Project Aim
The PIMO project aims to improve patient-provider response times to achieve or exceed time measures outlined in the response time policy and reduce delays in care.
| Initials | Title/Role | Connection to Project | Impact | Potential Challenges |
|---|---|---|---|---|
| C.A. | Director of Nursing & Nutrition Services | Project lead supporting implementation across disciplines | Direct involvement ensures compliance and data analysis | Scheduling conflicts and resistance to change |
| A.F. | Director of Quality, Safety & Clinical Risk | Ensures compliance with policies and procedures | Provides guidance and support during rollout | Increased workload and prioritization challenges |
| S.A.L. | Regional Medical Director | Ensures provider involvement and compliance | Shares provider insights for informed decisions | Workload and prioritization challenges |
Team Leader: C.A., Director of Nursing
C.A.’s 14-year leadership experience and background in nursing make them ideal for this role. They utilize servant and transformational leadership styles, fostering team empowerment and effective communication. C.A. ensures collaboration across departments to achieve successful project outcomes.
Team Members:
| Initials | Title | Department | Credentials/Qualifications | Contribution to Project |
|---|---|---|---|---|
| N.V. | Data Analyst | Health Information Systems | BS | Measures project outcomes |
| S.K. | Informatics Director | IT/Health Information Systems | MSIT | Provides advanced data support |
| E.D.P. | Project Manager | Transformation Office | BS | Oversees implementation stages |
| S.A.L. | Regional Medical Director | Medical Provider Leadership | DNP, FNP, RN | Offers clinical insights |
| Stakeholder | Purpose | Frequency | Method | Responsible Party | Potential Barriers |
|---|---|---|---|---|---|
| Executive Sponsor | Inform on project status and engage support | End of each project phase | Project Team Leader | Time constraints | |
| Project Team | Provide updates and discuss role-specific needs | Phase-end and ad hoc | Email, Microsoft Teams | Project Team Leader | Preconceived notions and diverse backgrounds |
| Stakeholders | Share project updates and discuss contributions | Phase-end and ad hoc | Email, Microsoft Teams | Project Team Leader | Misunderstanding of project scope |
Planned Intervention:
Implementation of a time-based response time policy. Steitz et al. (2019) highlighted the necessity of robust policies to support patient portal use. The intervention includes policy development, staff training, and system upgrades.
Improvement Model/Framework:
The PDSA (Plan, Do, Study, Act) model from the Institute of Healthcare Improvement (IHI, 2019) will guide the project, focusing on stakeholder-driven problem-solving.
The Plan-Do-Study-Act (PDSA) model is a well-documented and highly utilized framework in healthcare quality improvement initiatives. Its iterative nature makes it an ideal choice for this project, which aims to enhance provider inbox management and reduce patient care delays by implementing a structured response time policy. PDSA cycles will be initiated at the project&rs
+1 (206) 350-4565
support@nursingstudyhub.com